Businesses don't have to partake in these processes at all if they don't want to. Furthermore, since the BBB isn't a regulatory agency, you'll still need to report bad advertisements, scams, or other harmful or illegal activity to the proper government channels that can investigate these things and take real action against them. Contrary to popular belief, the BBB ratings don't measure how good a business is. Theoretically, the business could have many unhappy customers and still get a good BBB rating.
The BBB draws on publicly available information and complaints that it's received about the business to assign a rating. You might see "NR" or "No Rating" for some businesses. NR means, among other factors, there's not enough data yet for the BBB to rate it, or that its rating is currently under review.
Here's the secret sauce for what the BBB is looking at when it assigns a rating:. The BBB assigns each business score on a point scale in 13 areas related to the above categories. One of the ways the BBB earns its money is by charging businesses to be "accredited. To get accredited, a business has to apply and pay a fee.
If approved, a business must meet the following conditions to keep its accreditation:. Besides providing ratings, the BBB also acts as an intermediary between businesses and consumers who have disputes with them.
If you want to lodge a complaint about a company with the bureau, you can do that on the BBB website or by writing a letter to the bureau. Complaints are usually closed within about 30 days from the filing date. In that case, the BBB can request a second response from the business. It may also recommend mediation or arbitration. Once a complaint is closed, it will be assigned one of these statuses:. Dispute resolution services vary by region, so the bureau recommends getting in touch with your local BBB office for details.
There's a reason you've probably heard of the BBB before. Millions of people have used it over the years as a tool to help vet whether a company is worth doing business with. Here are some of the benefits of adding BBB ratings to your toolbox:. On the other hand, the BBB isn't without its critics.
Here are some potential drawbacks:. Choose the "file a complaint" option if you're looking for a refund or another resolution so the BBB can mediate on your behalf. You'll receive an email confirmation after you've successfully filed your complaint with the BBB. It should include information on which BBB office is handling your complaint and provide a link to a PDF file of your complaint for your review.
You might receive direct contact from a Dispute Resolution Specialist, who will work with you until the matter is resolved or until the BBB reaches a dead end. Having the BBB mediate your complaint can sometimes result in a refund, but the BBB isn't able to force companies to fix the dispute. There are a few other places where you can report a problem that might or might not result in getting your money back.
The best way to get your money back if the company doesn't refund you through its own policy is to file a fraud complaint through your bank or credit card company. It's always better to do your due diligence and research companies before doing business with them. The Better Business Bureau is a great resource to learn about companies, discover if there are any complaints, and to get help resolving problems.
Better Business Bureau. Actively scan device characteristics for identification. Use precise geolocation data. Select personalised content. Create a personalised content profile. Measure ad performance. Select basic ads. Create a personalised ads profile. Select personalised ads. Apply market research to generate audience insights. Once the customer is in agreement, the BBB will close its case. The resolution is then reflected on the BBB business reliability report positively.
If a business has made an attempt to resolve the issue, or feels it was not at fault, the complaint will enter an arbitration or mediation process. If the matter goes to mediation, a neutral third party will work with both sides until they come to a mutual agreement.
A professionally trained mediator will guide the parties through the process. If arbitration is chosen, the arbitrator will weigh the evidence presented to come to a conclusion. Meeting locations will be chosen by the BBB at mutually convenient times for each party to have confidential sessions, typically for two to three hours.
During these confidential meetings, the problems are clarified to discuss solutions. Mediators strive to help both parties reach an agreeable legally binding solution, whereas an arbitrator will make that decision similar to a judge in a court of law.
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