All forum topics Previous Topic Next Topic. Accepted Solutions. ThomO Pathfinder. FluffyChicken First Poster. Checked network, other apps still work and All4 works from PC, Android etc. Just not Samsung's. It sits there on the starting page with it progress bar going constantly. It's been like that a few weeks now. There is no way to uninstall or reset the app as they are permanent apps on these devices. Tags: All4.
Model Ue55H i reset the hub as suggested but now any app I try to download steamed " The function is not supported" Thanks for support. That is ridiculous that they can even Remotely claim "zero reports" when people have flooded Google and their very own community with reports of the "All 4 apps" not working.
This has probably been the most frustrating. The USB download has seemed to be the fix all most consumers have needed, why they can't create a download update that the TV can directly download is beyond me however. Thank you for the post with the Presidential of Samsung information. Nick First Poster. I also reset smart hub which then updated the apps. Can you provide the contact address for the "escalated" support staff?
Chris First Poster. How long does the hub take to update? Post Reply. Related Content. It is possible to disable the PIN at any time. You will need to enter the PIN correctly in order to do this. Please contact us A member of the Viewer Enquiries team will be in touch by email within 24 hours to provide instructions on how to reset your All 4 PIN.
A full list of viewed shows appears in the My4 section of the site when you are signed in - all4. Deleting the watching history for your account can only be done online via the All4. You will have an option to clear all your history or you can choose specific episodes to delete.
Once you have made your desired changes, click the Done button. Mobile data does not include WiFi. The amount of mobile data available to you will vary based on your mobile contract and is usually limited to a certain number of gigabytes of data each month.
Please check the exact amount with your mobile service provider. You need to uninstall and re-install the All 4 app. The data charge message will accompany this brand new instance of the app.
You can access them by clicking on the settings icon in the All 4 menu. No, at present this is not possible. Programmes can only be downloaded via Wi-Fi. However, if you start downloading over Wi-Fi and switch to mobile data, the download will pause and resume when you connect to Wi-Fi again.
Programmes can be added to the download queue over mobile data. However, you may incur service charges from your mobile data provider if you exceed your data allowance. You can disable mobile data streaming in your All 4 app settings. To access the All 4 app settings, click on the settings icon in the All 4 menu. It means that the mobile data connection is non-existent or is not fast enough to stream video.
Clicking the retry button will attempt to establish your mobile data connection. It means that a mobile data connection could not be established. This means that although mobile data has been enabled on your device settings, mobile data streaming has been disabled on your All 4 app settings. This needs to be enabled for successful streaming. Note: after ticking this box, the only way to see this message again is to uninstall the app and re-install it.
Yes, you can stream on both Wi-Fi and mobile data. However, you might incur some costs if you exceed your mobile data allowance. Please check this with your mobile data provider. Wi-Fi is a short-range static wireless connection. To use it for internet access, your device must connect over Wi-Fi to a wireless router — such as the one at your favourite coffee shop that allows customers free internet access. Mobile data is usually available on your device as part of a paid contract or on pay as you go services.
It allows you to browse the internet or stream content anywhere you can access a strong enough signal. You can also try turning mobile data on and off, which might resolve the issue. If this keeps happening, contact your network operator. All 4 uses geo-blocking software to detect where your device is located when it connects to the internet. Occasionally you may be accessing from the UK but the software mistakenly thinks your location is outside this area, and so blocks your access to All 4.
This is most likely caused by the way your Internet Service Provider sets up and manages your account. We suggest you contact your Internet Service Provider and explain the problem, which they should be able to resolve. Please report this to Viewer Enquiries contact us www. No, this is not possible. If you wish to disable any type of mobile data usage caused by browsing the app, then this can be disabled in your device mobile settings.
If you are in an area with low Wi-Fi or Mobile Data connectivity, the application will detect this and send a lower quality video stream. The lowest quality stream is audio only.
As soon as the application detects you are in an area with better connectivity, a higher quality video stream is transmitted. No, although some All 4 programmes are only ever available to signed-in users.
Yes, you can stream all All 4 content over mobile data. In order to download a programme, you must be connected to the internet via Wi-Fi. Once programmes have been downloaded, you can watch them offline or outside the UK. You must have registered with All 4 and be signed in to your account to download programmes. Channel 4 is a not-for-profit organisation, and our download service is funded with money made from advertising.
Your address information could help us deliver ads that you find more relevant. The majority of downloadable programmes will be available to download for at least 30 days after broadcast.
You do not have to be connected to the internet to watch a downloaded programme. Once you have finished downloading a programme, you have a limited amount of days as indicated on the download to complete viewing it before it expires from your device. In other words, to watch an hour-long programme due to expire at 5pm you would have to begin watching before 4pm. Downloaded programmes are stored on your device. You will first need to free up space on your device by removing items.
Not all programmes are available for download but those that are will be clearly marked with the download symbol or the word 'Download'. The download service is available for iOS and Android supported devices. If you are able to get the All 4 app on your iOS or Android device then you will be able to download content - provided you have enough space on your device, you are signed in and have access to Wi-Fi. Yes, as long as the download is still available, you can download it as many times as you like.
All 4 does not always have the same rights for all of our programmes. We have tried to make as much of our catch up content available for download as possible. Unfortunately, All 4 does not always have the same rights for all of our programmes.
In order to delete a downloaded programme you need go to the Downloaded Section in Downloads. Press the edit button, then touch the image of the programme you want to delete it will be selected with a tick mark , the delete button will become activated, press the button and your download will be deleted.
If you pause while downloading a programme you can restart by selecting the download status button with the downward arrow on it.
To check whether your downloads are nearing completion you should visit the Queue section in Downloads. To check your completed downloads you should visit the Downloaded section in Downloads. You can add as many items to your Queue as you like, but you can only download one programme at a time. Once it has completed downloading, the next item in the Queue will commence downloading.
Programmes will download when the All 4 app is in the background, so long as the device is connected to the internet via Wi-Fi. Note that downloads will not continue in the background unless you are connected to the internet via a Wi-Fi connection. You can download as many programmes as you like as long as you have enough storage space on your device. At this time it is not possible to series link downloads.
This is a feature we will look at implementing in a future release. At this time it is not possible to pre-book a programme to download. The app will notify you if an item is due to expire in the next 24 hours. This should give you enough time to finish watching the download. The next time you visit the Downloads section the item will be removed.
If you lose your Wi-Fi connection when downloading a programme, it will move into a queued state. When you next connect to Wi-Fi, the programme will automatically resume downloading. If you leave the UK when you are downloading a programme, it will move into a paused state. When you return to the UK and connect to Wi-Fi, you will need to manually un-pause it in order to re-start the download. No, you have to be in the UK to download a programme. If you leave the UK while you are downloading a programme, it will move into a paused state.
When you return to the UK and connect to Wi-Fi, you will need to manually un-pause it, in order to re-start the download. If you are able to get the All 4 app on your device then you will be able to download available content.
You do not need to be signed in to watch a downloaded programme. Currently subtitles are only available for streaming content. We are working to include subtitles on all of our content but for now, subtitles on downloads are not available.
If you want to use subtitles when streaming an episode, ensure that the same episode is deleted from your downloads. Go to the Settings section. Then select Parental Controls. Finally, tap Enable PIN. This will set a new PIN. Go to the Parental Control page. The page will inform you that you have set up a PIN.
This should disable your current PIN. Go to the Parental Control Page in Settings. The page will inform you that you have set-up a PIN and the level at which you set it.
The watch live feature only supports the live stream of the channel and cannot be paused. It is also not possible to rewind or fast forward the stream. Channel 4 must acquire specific rights for some programmes, such as US shows and films, in order to show these on a particular All 4 service.
For legal reasons, the Watch Live service is only available to residents of the UK. Different programmes, especially films, are broadcast in different aspect ratios. Airplay is not supported for non-Apple TV devices or audio only devices. Swipe up from the bottom of your screen to access the Control Center. Tap AirPlay. Once you have selected your Apple TV, begin video playback. Via the All 4 App playback controls: 1. Begin playing video content.
Tap the AirPlay icon to the right of the playback controls within the All 4 player. Select your Apple TV from the list of available devices that appears and begin playback. Yes the All 4 app supports mirroring. Mirroring cannot be enabled via the All 4 playback controls: Enable mirroring via device settings: 1.
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