Ready to check out? How to track your order Help and support. New customers — device orders If you've ordered a device from us, it'll be delivered by courier. New customers — sim only If you've ordered a sim only deal, your sim will be sent via Royal Mail 1st Class.
Was this information helpful? Yes No Thank you for sending your feedback. Can't find what you're looking for? Need help with your device? Take a look at our useful self-help guide. Go to help. Buying a phone or tablet?
Or, if you need to, you can reschedule the delivery. Ordering a sim or accessory? If you are not going to be around all day you can pay for our premium delivery service for your phone or tablet, and choose a time that suits you. You can currently pick an afternoon delivery. You can even get your delivery over the weekend.
Premium delivery is not available in remote locations. To find out about how to return your product read our returns and repairs policy. Skip to main content. Cookies on O2 We use cookies to help you get the best experience from our site and show you more relevant products. Ready to check out? Collection and delivery Free delivery on all our devices, sims and accessories. Click and collect We're only offering click and collect in selected stores at the moment.
Find out more. Home delivery Get free delivery across the UK. Premium delivery Choose when your order is delivered. Click and collect. See collection times and more information Collecting your order To collect your order in store , you'll need to bring your 4 digit collection reference, which you'll find on your confirmation email, and your passport or UK photo driving licence.
Home delivery. Order your device by midnight for free next working day delivery. See home delivery times Home delivery times Destination Phones and tablets Accesssories, sims and mobile broadband Mainland UK Free next working day delivery if you order before midnight. Monday-Friday: Free anytime working day delivery if you order before Weekend: Orders placed at the weekend will be delivered on Tuesday or Wednesday.
Order before 8pm for delivery in two working days. Weekend: Orders placed at the weekend will be delivered on Wednesday or Thursday. Order before 8pm for delivery in three working days. Monday-Friday: Free working day delivery if you order before We offer international shipping to many international countries. For a list of excluded countries we do not ship to, please read further below. Your order may be subject to import duties and taxes including VAT , which are incurred once a shipment reaches your destination country.
Skin O2 is not responsible for these charges if they are applied and are your responsibility as the customer. Barthelemy, St. Eustatius, St. Kitts, St. Lucia, St. Maarten, St. Orders placed after that time will be shipped the next business day. Please allow for a few additional days for orders to be shipped and delivered when we have a sale or there is a Queensland Public Holiday. Please allow business days for your order to arrive after receiving your shipping confirmation email.
You can log in to your account on our website to check the status of your order. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.
Please allow up to 48 hours for the tracking information to become available with the courier. If you still need assistance after contacting the courier, please let us know and we will assist to the best of our abilities. For all pre-orders, please note that the ' dispatch by ' date is a guide and the items are often shipped before this date.
You can skip the shipping fees with free local pickup on the Gold Coast. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions on how and where to collect it.
Please have your order confirmation email with you when you come. We hope that you will be delighted with your beauty-full Skin O2 purchase. If you change your mind about your purchase, we have a day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return the item must be deemed faulty by Skino2 and not be damaged by the user, out of date or for goods sent to the wrong address due to change of address after your purchase.
You will need the receipt or proof of direct purchase from Skino2 website which can be found in your email.
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